Shipping policy

Shipping Policy

Roasting & Order Processing

All orders are roasted on the first business day after the order is placed. Ground flavored coffee orders require an additional 24 hours to allow the flavors to absorb into the beans.

If we anticipate a delay, we’ll notify you by email. Roasting and processing times are separate from shipping transit times.

Shipping Rates

Shipping charges are calculated and displayed at checkout. Any applicable shipping discounts or promotions will be reflected in your order total before payment.

Shipping Carriers & Delivery

We partner with USPS and UPS to ship our products. Delivery times vary depending on your destination and the shipping service selected. Delivery estimates are not guaranteed.

Shipping Destinations

We ship within the United States and to Canada, Mexico, U.S. Territories, and U.S. military bases, subject to carrier availability and applicable shipping restrictions.

Orders addressed to P.O. Boxes or APO/FPO addresses must use a shipping service that supports delivery to those locations.

Damaged Packages or Spilled Coffee

If your order arrives damaged, with broken packaging or spilled coffee, please email chad.seegers@gmail.com within 5 days of delivery. Include your order number, a description of the issue, and clear photos of the affected items and shipping packaging.

We’ll review your request individually and contact you with an appropriate resolution, consistent with our Returns & Refund Policy and applicable law.

Questions About Shipping?

Contact us at chad.seegers@gmail.com for assistance with your order.